Frequently Asked Questions

FAQ: Frequently Asked Questions

How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK & HI).
How do you ship & how quickly will I receive my order?
We ship FedEx Ground unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date. For transit time and delivery estimates, please view the link below: FedEx Delivery Time Estimate Map
Will I have to pay sales tax on my purchase?
If you are outside the state of South Carolina, you will NOT incur any sales tax.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through Google Checkout, PayPal, and Amazon Payments. For all checks, money orders, and wire transfers please email us at
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
You may place your order 7 days a week, 24hrs a day. You may also call our expert customer service toll free at: 704-345-3779 (8:30am-12:00am EST Mon-Sat) to place your order over the telephone and discuss any further inquiries you may have.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
What happens if my order arrives and I’m not happy with it?
30Day Hassle FREE returns (excluding AK & HI); If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply call us @ 704-345-3779 (8:30am-12:00am EST 7 Days a week) to obtain an RMA # (return merchandise authorization) for your return.

Why should I buy from

  • Free Shipping.
  • Hassle Free Returns.
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Over 200,000 Rugs in Stock.
  • 30Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-48hrs.
  • Over 375,000 Rugs Shipped Since 2001.
  • 5% Bonus Store Credit on all your Orders.
  • Direct Manufacturing & No Retail Overheads.
  • Proud Member of BBB (Better Business Bureau).
How long has been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you’ll receive top quality product at a fraction of its retail price.
What are others saying about
With over a million rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. The link below has some of our testimonials listed:
Do you charge restocking fee?
We do NOT charge restocking fee. We realize that it’s already a hassle if your order doesn’t work out for you, so we certainly don’t want to make it any more frustrating for you by penalizing you with unnecessary restocking fees you’d see elsewhere.
Will I pay for shipping back?
We offer FREE returns on all purchases (excluding AK & HI), which we’ll either email you a return label, or simply have the order picked up from your address for your convenience.
When will my refund be processed?
We process all returns within 24hrs. We also process all refunds within 24hrs. However, we do ask you that you allow 3-5 business days for your refund to post back to your credit-card.
Do you have a privacy policy?
Yes. Click on the link below for our fully detailed privacy policy:
Privacy Policy
What is your contact information?
1525 Marion St NW,
Washington, DC 20001, USA
Fax: 704-345-3779
Toll-Free: 704-345-3779
What else do I need to know?
Last but not least, please keep in mind that our customer’s satisfaction is our #1 focus and the reason we come to work every day. If there’s anything else we can do for you, feel free to write us your inquiry, or simply call us at: 704-345-3779(8:30am-9:30pm EST 7 Days a week).